Refunds & Returns
Last updated October 4, 2026
Coffee is a perishable food product. We do not accept returns of opened or unopened bags.
Damaged, lost, or wrong orders
Email hello@bondedcoffee.co within 14 days of delivery for damaged or wrong orders, or within 14 days of expected delivery for lost orders. Include your order number; a photo is helpful for damage. We will refund or replace the affected order or items. You do not need to return the coffee.
Cancellations and pre-sale drops
We roast to order. Email hello@bondedcoffee.co any time before roasting to cancel for a full refund. After roasting, the normal policy above applies.
Pre-sale orders are charged when you order and ship after the roast date shown on the drop. If we cannot roast or fulfil a pre-sale order, we issue a full refund.
How refunds are issued
Refunds go to the original payment method via Stripe. Your bank determines when the refund appears.
Questions
Email hello@bondedcoffee.co. See our Shipping Policy for shipping details.